Frequently asked questions

These are citizen service centers across India — known by different names depending on the state (CSC, Digital Seva Kendra, Grama One, Jan Seva Kendra, Cyber Center) — that help the public apply for government and financial services like Aadhaar, PAN, certificates, insurance, and more.

No. Stayvora is built for center operators, not developers. If you can use WhatsApp, you can use Stayvora — setup takes under 10 minutes and our support team helps you get started.

Yes — every paid plan includes a 14-day free trial, and the Free plan itself never requires payment for up to 1 staff member and 50 applications a month.

Stayvora works for any Digital Seva-style center regardless of what your state calls it — CSC, Grama One, Jan Seva Kendra, or Cyber Center. The platform and services are the same; only the local branding on the ground differs.

Click Start Free on the homepage, fill in your center details, and you can begin using the platform immediately — no approval wait for the Free or trial tiers.

Stayvora offers a Free plan and several paid tiers (Starter, Standard, Professional), plus a custom Enterprise tier for larger operations — see the Pricing page for full details and a feature-by-feature comparison.

You can collect payments in cash at the counter, or let customers pay online via UPI/PhonePe/Razorpay directly through your center website — both flow into the same reports.

Yes, you can upgrade, downgrade, or cancel at any time from your Center dashboard settings. See our Cancellation Policy and Refund Policy for the specifics.

No. There is no separate setup or onboarding fee on any plan — you only pay the plan's subscription price.

Recharge and BBPS bill payments, PAN card services, insurance issuance, eStamp, Aadhaar/PAN/Voter ID and other government-service applications, GST/Income Tax filing assistance, PVC card printing, document printing, and more — see the full Services catalog.

Yes — every plan above Free includes a branded public website with your own subdomain (and Custom Domain on higher plans), where your customers can apply online and track their application status.

Yes, on plans with WhatsApp integration enabled, customers automatically receive status updates on their applications via WhatsApp — no manual follow-up calls needed.

Yes, on plans with the AI Assistant feature, staff get in-dashboard help to move through applications faster (e.g. drafting/formatting document content).

Yes — every plan supports multiple staff logins with role-based access, up to the staff limit for that plan.

Stayvora uses encryption, HTTPS, hashed passwords, CSRF/XSS protections, input validation, and access controls — see our full Security Policy for details.

Yes — see our dedicated API Setu Compliance and DigiLocker Compliance pages for exactly how consent, purpose limitation, and data handling are covered.

Our Legal & Compliance Center lists all policies — Privacy, Terms, Security, Data Retention, KYC, and more — in one searchable hub.

Please follow our Responsible Disclosure Policy, which explains how to report a vulnerability safely and responsibly.

Visit our Partner Program page and submit an application — our team reviews it and activates approved partners with a referral link and commission structure.

Our support team is reachable via the Contact page, email, or phone. Higher plans include priority support.

Reach out through our Contact page and our team will get back to you directly.