Shipping & Delivery Policy

1. Overview

Stayvora Technologies provides a software platform and digital services — we do not manufacture, sell, or ship physical goods to end customers. This policy explains how our digital services are "delivered" in place of a traditional shipping process, since payment-gateway partners (including Razorpay) require every merchant to publish a delivery policy regardless of whether physical shipping is involved.

2. Digital Service Delivery

Services purchased or facilitated through the platform (recharge and bill payments, PAN applications, eStamp certificates, insurance policies, GST/ITR filings, document generation, government service applications) are delivered digitally:

• Confirmation, receipts, and status updates are delivered instantly or near-instantly via the Center Admin panel, and optionally via WhatsApp/SMS/email to the end customer.
• Digital certificates (e.g. eStamp, e-PAN) are made available for download within the platform as soon as the issuing authority or provider confirms completion.
• Government applications (Aadhaar, PAN, GST, etc.) are submitted to the relevant authority's own system; final approval and any physical document dispatch (e.g. a physical PAN card) is carried out directly by that government authority or its authorized printer, not by Stayvora.

3. No Physical Shipping by Stayvora

Stayvora itself never ships any physical item to an end customer. Where a service involves a physical component:

• PVC ID cards are printed locally by the Center operator on their own printer, handed to the customer in person at the time of the visit — there is no shipping step at all.
• Physical PAN cards, when requested as part of a UTI/NSDL PAN application, are printed and dispatched directly by the respective government-authorized issuer (UTIITSL/Protean) to the address the applicant provided during the application — Stayvora has no role in that dispatch and cannot control or guarantee its delivery timeline.

4. Delivery Timelines for Digital Services

Most digital confirmations and receipts are delivered within seconds to a few minutes of a successful transaction. Government service applications (Aadhaar, PAN, GST registration, eStamp) follow the processing timelines of the respective issuing authority, which Stayvora does not control and cannot guarantee — see our Digital Service Disclaimer for details.

5. Non-Delivery / Failed Delivery

If a digital confirmation, receipt, or certificate is not received within the expected timeframe, contact the Center the service was purchased through first, or Stayvora support directly if the issue relates to the platform itself, using the details below.

Email: support@stayvoratech.com