Refund Policy

1. Overview 2. Subscription Fee Refunds 3. Non-Refundable Items 4. Wallet Balance Refunds 5. Refund Process & Timeline 6. Contact for Refund Requests

1. Overview

This Refund Policy explains when fees paid to Stayvora Technologies ("Stayvora", "we", "us") for the Center management platform at digital.stayvoratech.com are eligible for a refund. It applies to Center subscription fees and platform wallet top-ups, and does not override any refund terms specific to a third-party payment processor or government fee that a Center collects from its own customers.

2. Subscription Fee Refunds

Subscription fees are charged in advance for the billing period selected at signup or renewal (monthly or annual).

A new subscription may be cancelled for a full refund within the first 7 days of the initial purchase, provided the account has not processed more than 10 customer applications during that window.
Beyond the first 7 days, subscription fees are non-refundable for the remainder of the current billing period, but a Center may cancel auto-renewal at any time to avoid being charged for the next period.
Annual plans cancelled after the 7-day window are not eligible for a pro-rated refund of the remaining months.

Business Decision Required Before Publishing: the 7-day/10-application window above is a suggested industry-standard default for SaaS subscriptions, not a figure taken from an existing Stayvora policy. Management should confirm or adjust the exact window, any usage cap, and whether annual plans should get partial pro-rated refunds, before this page goes live.

3. Non-Refundable Items

The following are never eligible for a refund, regardless of when a cancellation request is made:

Wallet funds already spent on completed API-driven transactions (recharge, BBPS, PAN services, eStamp, insurance, PVC card printing) — these costs are incurred with our service providers at the moment of a successful transaction and cannot be recovered.
Government or third-party fees collected on behalf of a service application that has already been submitted to the relevant authority or portal.
Any add-on purchased and consumed within the billing period (e.g. SMS/WhatsApp message credits already sent).

4. Wallet Balance Refunds

An unspent platform wallet balance may be refunded if a Center closes its account entirely, subject to deduction of any pending or disputed transaction amounts, and subject to the payment gateway's own refund processing timelines and applicable transaction fees. Wallet top-ups are not refundable simply because a Center changes its mind after a top-up completes but before spending it — refunds in that specific case are handled at Stayvora's discretion on a case-by-case basis.

5. Refund Process & Timeline

To request a refund, contact us using the details in Section 6 with your Center account name/ID and the reason for the request. Approved refunds are processed to the original payment method within 7–10 business days, subject to your bank or payment provider's own processing time, which Stayvora does not control.

6. Contact for Refund Requests

Email: support@stayvoratech.com

Please see also our Cancellation Policy for how to stop future billing.